enlarge Login: You can also retrieve a new password via email in case you cannot remember it. Passwords are encrypted in the database, while LDAP can also be used.

enlarge Create a Space: Go to Options / Manage Spaces and start creating a new Space for handling Help-desk tickets. You can also enable Asset Management for the space to associate help-desk tickets with assets like hardware, software, or anything that can be described as an Asset.

enlarge Add Custom Fields: You can optionally create custom fields for your tickets. The custom fields can be of type text, date or options. Here we define Priority as an "options" custom field.

enlarge Edit your Custom Field: Depending on the field type, further configuration may be necessary, such as validation rules. Here we define our custom options for the Priority field.

enlarge Forget flowcharts! You can easily add user roles and workflow states at any time, as well as define what state step may follow another based on role-specific actions. You can also define access rights for your custom fields per user and workflow state, as well as manage state durations, access rights on KPIs and other commonly used information.

enlarge Add Users: Allocate users and their roles in your new space.

enlarge Space Overview: You now have a new space available through your Dashboard. Here's a sample screenshot from a Helpdesk space overview, with a slightly more complex workflow.